Single platform to efficiently manage all service requests from start to finish
Zynolo Helpdesk is a service request management system that is perfectly suited for any business of any size or industry. You can efficiently manage all your Service Requests from a single interface. Whether you’re dealing with Customers, Staff or Suppliers, you can bring in all Service Requests into one common platform, assign them to various Departments/Teams and monitor their progress conveniently.
Customer satisfaction is critical to most every successful business, and there are two main kinds of customers: the external kind, the people you created your business to serve, and also the internal kind, your employees.
Key Features
- Tracking and management of Service Requests
- Can be used within the organization or at branch level
- Operates as a Service Desk headed by a Helpdesk Operator
- Can be used for any Department in an organization and not only for IT Department
- Can have multiple databases of Customers, Users etc.
- Based on the request, Helpdesk Operator assigns Service Request to one or many Departments and/or Teams where a Department can have several Teams/Units
- Once all tasks of the Service Request have been completed, it can be closed. The Helpdesk will then review Service Ticket and close it, if satisfactorily completed
- Service Ticket completion % can be viewed at a glance based on the progress within each Team
- Various approval levels within the process
- Unit Head will assign Service Request based on the availability of team members
- After completion by team member, Unit Head can verify, comment and close the Service Request
- After completion, the Customer is notified via email
- The same Service Ticket can be reopened if satisfaction level is not achieved
- Single Request/Multiple Assignees – A single Service Ticket might need inputs from several teams to resolve. Therefore, the same Service Ticket can be assigned to multiple Teams
