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Zynolo HelpDesk Management

Single platform to efficiently manage all service requests from start to finish

Zynolo Helpdesk is a service request management system that is perfectly suited for any business of any size or industry. You can efficiently manage all your Service Requests from a single interface. Whether you’re dealing with Customers, Staff or Suppliers, you can bring in all Service Requests into one common platform, assign them to various Departments/Teams and monitor their progress conveniently.

Customer satisfaction is critical to most every successful business, and there are two main kinds of customers: the external kind, the people you created your business to serve, and also the internal kind, your employees.

Key Features

  • Tracking and management of Service Requests
  • Can be used within the organization or at branch level
  • Operates as a Service Desk headed by a Helpdesk Operator
  • Can be used for any Department in an organization and not only for IT Department
  • Can have multiple databases of Customers, Users etc.
  • Based on the request, Helpdesk Operator assigns Service Request to one or many Departments and/or Teams where a Department can have several Teams/Units
  • Once all tasks of the Service Request have been completed, it can be closed. The Helpdesk will then review Service Ticket and close it, if satisfactorily completed
  • Service Ticket completion % can be viewed at a glance based on the progress within each Team
  • Various approval levels within the process
  • Unit Head will assign Service Request based on the availability of team members
  • After completion by team member, Unit Head can verify, comment and close the Service Request
  • After completion, the Customer is notified via email
  • The same Service Ticket can be reopened if satisfaction level is not achieved
  • Single Request/Multiple Assignees – A single Service Ticket might need inputs from several teams to resolve. Therefore, the same Service Ticket can be assigned to multiple Teams